Exchange and Returns

Exchange, Returns and Refunds Policy

 

We offer exchange and returns with the following conditions:
  • Only one exchange or return is allowed.
  • Your request for exchange or return must be made known via email to us at care@hellocurve.com within 7 days of order receipt.¬†
  • The unwanted item is sent back to us¬†within 7 days of order receipt.
  • The mailing fee of the unwanted item from the customer to us is borne by the customer.
  • The¬†mailing fee of the replacement item from us to the customer is¬†borne by¬†us.
  • Returns are for store credit.
  • Items must be in brand new condition; unwashed, unworn, undamaged, and¬†unscented. If the item returned is in a condition that makes it unable to be re-sold,¬†the item will be returned¬†to the customer at the customer's cost.
  • We do not accept refunds.
  • Exchange and returns are not¬†available¬†for intimates including lingerie, swimwear and undergarments.
We do not offer refunds except in the case of item/s in your order being out of stock. In that case you will have the option to choose alternative item/s listed on our website, opt for a refund or non-expiry store credit for future purchases. We do not accept returns for refund. 

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