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Exchange and Returns

Exchange, Returns and Refunds Policy

We understand that you may have some concerns about trying out a new brand, so we are offering exchanges and returns for your first order with us! 

For more information please read the following.

If you are located in Singapore and this is your first order:
We offer exchange and returns with the following conditions:
  • Only one exchange or return is allowed.
  • Your request for exchange or return must be made known to us within 5 days of order receipt. 
  • The mailing fee of the unwanted item to us is borne by the customer.
  • The mailing fee of the replacement item is borne by us.
  • Replacement items are shipped by Normal Mail. If you require other mailing methods, a top up of the mailing fee is required. 
  • We track customers by their email and mailing address. For the same email and/or mailing address, we are only able to offer one exchange or return. 
  • Returns are for store credit.
  • Items must be in brand new condition; unwashed, unworn, undamaged, and unscented. If the item returned is in a condition that makes it unable to be re-sold, the item will be returned to the customer at the customer's cost.
  • We do not accept refunds.
  • Exchange and returns are not available for intimates including lingerie, swimwear and undergarments.
If you are located outside of Singapore and this is your first order:
We offer exchange and returns with the following conditions:
  • Only one exchange or return is allowed.
  • Your request for exchange or return must be made known to us within 5 days of order receipt. 
  • The international mailing fee of the unwanted item from the customer to us is borne by the customer.
  • The international mailing fee of the replacement item from us to the customer is borne by the customer.
  • We track customers by their email and mailing address. For the same email and/or mailing address, we are only able to offer one exchange or return. 
  • Returns are for store credit.
  • Items must be in brand new condition; unwashed, unworn, undamaged, and unscented. If the item returned is in a condition that makes it unable to be re-sold, the item will be returned to the customer at the customer's cost.
  • We do not accept refunds.
  • Exchange and returns are not available for intimates including lingerie, swimwear and undergarments.
If this is not your first order at our store:
We do not offer exchange or refund except in the case of item/s in your order being out of stock. In that case you will have the option to choose alternative item/s listed on our website, opt for a refund or non-expiry store credit for future purchases. We do not accept returns. 

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