Exchange and Returns

Exchange, Returns and Refunds Policy

We offer exchange and returns with the following conditions:

Only one exchange or return is allowed for an order.
Your request for exchange or return must be made known via email at care@hellocurve.com within 7 days of order receipt.
The unwanted item is sent back to us within 7 days of order receipt, with tracking information of the parcel made known to us via email within the same period of 7 days from order receipt. The return mail must be tracked.
All costs of returning items are borne by the customer.
We do not accept COD (Cash On Delivery) parcels.
The mailing fee of sending the replacement item to the customer is borne by us.
The mailing method used by us for the replacement item is standard shipping.
Returns are for store credit.
Items returned must be in brand new condition; unwashed, unworn, undamaged, and unscented. If the item returned is in a condition that makes it unable to be re-sold, the return will be rejected. The item will be returned to the customer at the customer's cost or disposed of.
We do not accept refunds.
Exchange and returns are not available for intimates including lingerie, swimwear and undergarments.