Question 1

What sizes does Hello Curve offer?

Accepted Answer

Hello Curve designs gowns exclusively in AU sizes 14–32, including custom sizes, using professional standards and plus-size grading to ensure a curve-flattering fit.

Question 2

Where is Hello Curve based?

Accepted Answer

Hello Curve is an international plus-size fashion label, with designs and sizing catered especially to the Australian market.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide, including Australia, New Zealand, the US, the UK, and more.

Question 4

What occasions are your gowns suitable for?

Accepted Answer

Our gowns are perfect for weddings, cocktails, bridesmaids, prom, black-ties, evening parties, and red-carpet events.

Question 5

What makes Hello Curve different?

Accepted Answer

We focus on plus-size eveningwear. Our patterns are developed with advanced plus-size grading, proportioned specifically for curves to deliver comfort, structure, and elegance. We believe that curves belong on the red carpet too. Our designs are designed with curvy women's needs in mind, such as sleeves for arm coverage, flattering necklines and curve-friendly dress cuts.

Question 6

How do I choose my size?

Accepted Answer

Each product page includes a detailed size chart with measurement guidance. If you are between sizes, we recommend sizing up for comfort. You can also visit our dedicated Size Guide.

Question 7

What is your return policy?

Accepted Answer

We accept eligible returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Question 8

Do you offer custom sizing?

Accepted Answer

Yes, we offer custom sizes along with ready-to-wear sizes (AU 14–32) for many designs.

Question 9

Do you ship to my country?

Accepted Answer

Yes. Hello Curve ships worldwide. If your country is not available at checkout, reach out to us. We can deliver to you.

Question 10

How fast can I get a gown? Is there express shipping?

Accepted Answer

Because we make most designs to order, in line with our sustainable approach, production takes 7–14 business days before shipping; Need it sooner? Contact us about express options for time-sensitive events.

Question 11

What are the delivery times to Australia, the US, the UK and New Zealand?

Accepted Answer

Typical delivery windows after dispatch: Australia [7-16 business days] (Express [2–5]), New Zealand [7-16] (Express [2-5]), United States [7-10 business days] (Express [2–5]), United Kingdom [7-16 business days] (Express [2–5]). Actual timing may vary by carrier and customs.

Question 12

How much is shipping? Do you offer free shipping?

Accepted Answer

Rates are calculated at checkout by destination and weight. Standard from A$5; Express from A$25. Free standard shipping is regularly available on promotions to various countries including Australia, New Zealand, UK and US.

Question 13

Will I receive tracking?

Accepted Answer

Yes, if you chose a trackable shipping method. A tracking link is emailed once your order is dispatched so you can follow every step of delivery.

Question 14

Are customs duties and taxes included in the price?

Accepted Answer

International orders may incur duties, taxes, or fees charged by your country on arrival. These are not included in our prices or shipping rates and are the customer's responsibility.

Question 15

Can I change my address or order after purchase?

Accepted Answer

Contact us as soon as possible before dispatch and we’ll do our best to help. After dispatch, changes are not guaranteed and you may need to contact the carrier.

Question 16

Do you deliver to PO Boxes or Parcel Lockers?

Accepted Answer

Postal carriers support delivery to PO Boxes or Parcel Lockers. We offer delivery by postal services.

Question 17

Which payment methods do you accept?

Accepted Answer

We accept Credit Cards and Debit Cards with a credit function in all countries, and Bank Transfer for Singapore orders. We accept Google Pay, Apple Pay, Mastercard, American Express, JCB and all major card types.

Question 18

Can I use a debit card?

Accepted Answer

Yes. If your debit card supports credit or online transactions, you can use it at checkout like a credit card.

Question 19

Is bank transfer available?

Accepted Answer

Yes, for Singapore orders only. Eligible orders receive instructions. Bank transfers may require additional processing time.

Question 20

Is payment secure?

Accepted Answer

Payments are processed by our payment service provider using industry-standard security. We do not request your full card details by email or chat.

Question 21

When am I charged?

Accepted Answer

Your payment method is charged when you complete checkout for your order.

Question 22

Can I pay using other methods?

Accepted Answer

Email care@hellocurve.com with your preferred method and we will check if we can accept it.

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